Question 1

What’s included in my free trial?

Accepted Answer

Your trial allows you to book at a sampling of top studios near you with free ClassPass credits. Once you start a membership, you’ll get access to our entire inventory of studios, gyms, salons & spas.

Question 2

Where can I use my ClassPass credits?

Accepted Answer

Short answer, thousands of places. [Tap here](https://classpass.com/search) to find classes and appointments at the best studios, salons and spas near you.

Question 3

How can I save by booking through ClassPass?

Accepted Answer

ClassPass members have access to special rates at the top studios, salons and spas. Not only can you save more with a ClassPass membership than booking directly, you have the flexibility to use your credits where and how you want to.

Question 4

How do I know how much a class or appointment costs in credits?

Accepted Answer

After signing up, you’ll be able to see the credit value for a class or appointment, which varies based on popularity, time and reservation type.

Question 5

Hvad nu, hvis jeg løber tør for kreditter?

Accepted Answer

Bare rolig — du kan altid tilføje flere kreditter, når du er tilmeldt et betalt ClassPass-medlemskab. Du skal blot gå til fanen "Tilføj kreditter" i appen for at købe flere og fortsætte din rutine.

Question 6

What happens if I cancel a reservation?

Accepted Answer

You’ll be able to see each reservation’s cancellation window when booking (it’s usually 12 hours). If you cancel a booking in time, we won’t charge you, and the credits you used to book will automatically be returned to your account. If you cancel late, you’ll receive a [late cancellation fee](https://help.classpass.com/hc/en-us/articles/207942743-What-is-the-class-cancellation-policy).

Question 7

What happens if I miss a reservation?

Accepted Answer

If you miss a booking without cancelling, you’ll get your credits back and be charged a [missed reservation fee](https://help.classpass.com/hc/en-us/articles/207942743-What-is-the-class-cancellation-policy).

Question 8

Hvad er jeres politik for opsigelse af medlemskab, og hvordan afmelder jeg mig?

Accepted Answer

Vi vil selvfølgelig være kede af at se dig gå, men du kan til enhver tid opsige dit medlemskab ved at følge [disse trin](https://help.classpass.com/hc/en-us/articles/204578119-How-do-I-cancel-my-ClassPass-membership- "Hvordan opsiger jeg mit ClassPass-medlemskab?"). Du kan også annullere din prøveperiode når som helst, og vi sender en påmindelse om dine fornyelsesbetingelser, før prøveperioden udløber.

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